Reeds Rains

Purpose: Estate Agents

What is Reeds Rains?

Reeds Rains is an estate agent that operates nationwide, with approximately 150 branches around the country. According to their website, they were established in 1868.

That same website makes a big deal of the fact that they have been trading for over 150 years with a lovely little blurb on the homepage designed to convey a wholesome feeling of time-honoured tradition, friendliness and high standards:

In our 150-year history we’ve never lost sight of the need for local expertise or moved away from our founder Samuel Rain’s principles that building great relationships, being genuinely interested in our customers and getting the job done, is the way to achieve success for our customers.

In the website’s footer, they refer to their membership of the Property Ombudsman (TPO), how that is there to protect customers’ interests, and how they abide by the Ombudsman’s code of conduct.

We are members of The Property Ombudsman (TPO), there to protect your interests. We abide by the TPO code of conduct.

Below that is an image of TPO’s logo to reinforce the association.

But does this association actually mean anything as far as the customer is concerned?

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