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Unveiling Incompetence: Navigating Booking.com’s Response to a Fraudulent Property Listing Report

Uncovering a Troubling Experience: Reporting a Fraudulent Listing by Sharif Miah

In a recent incident, we confronted a vexing ordeal involving a fraudulent property listing orchestrated by Sharif Miah of Trustee Property and Oracle Estates. As we attempted to address this deceptive act on Booking.com, we found ourselves entangled in a perplexing journey through customer service incompetence.

A Frustrating Start: Reporting the Fraudulent Listing

Our first step was to report the fraudulent property listing by Sharif Miah on Booking.com. This nefarious listing was in direct contradiction to his dissolved company’s status. However, Booking.com’s initial response seemed to misunderstand our intent and treated our message as a property transfer request.

Hi

Thank you for choosing Booking.com.

In response to your recent email in regards to changing ownership for the accommodation.

We are happy to further assist you with your inquiry. If you could please contact us by sending us a message through the Extranet (Partner Page).

Thank you again for choosing Booking.com and your Partnership with us.

Anonymous Booking.com representative

A Series of Inept Responses

Subsequent interactions only compounded our frustration. Despite repeated attempts to clarify our situation, we encountered an astonishing lack of comprehension from Booking.com’s support team. Our requests for assistance were met with inexplicable demands for check-in and check-out dates, confirmation numbers, and listing names we had already provided multiple times.

Hi there,

We need a bit more information to help you faster and better. Please reply to this email with the following details:

• ID number:
• Accommodation name and location:
• Check-in and check-out dates:

We hope to hear from you again very soon.

Darko J.

An Unending Loop of Miscommunication

With each exchange, our patience dwindled as we found ourselves stuck in a loop of repetitive and irrelevant queries.

Booking.com’s staff appeared to disregard the context of our inquiry, repeatedly suggesting that we contact Sharif Miah himself or access his account – actions that were either impossible or illegal.

Dear Partner,

Thank you for reaching out to us. Since the company that was managing the reservation has the access to the Extranet, you should request the access to them, otherwise we recommend you to call our Partner Support, so we can help you with this issue.

If you have access to the Extranet, please follow these steps to make sure your message reaches the right person or team in a timely manner:

• Go to your Extranet Inbox page
• Create a new message
• Choose a subject (e.g. ‘reservations’ for reservation related queries)
• Click ‘Send message’

We will do our best to come back to you within 24 hours.

If your request is urgent and you need immediate assistance, please call our 24-hour support line. The local phone numbers are listed in the Extranet and on the Booking.com webpage, or if you are in the UK you can call us at 0203 564 6725.

Thank you again for partnering with Booking.com, and we look forward to continuing working with you.

Miguel C.

Dear partner,

Thank you for reaching out to us.

We’re happy to help you with your request, but unfortunately we’re not able to proceed without some additional information from you.

Please follow these steps to make sure your message reaches the right person or team in a timely manner:

• Go to your Extranet Inbox page
• Create a new message
• Choose a subject (e.g. ‘reservations’ for reservation related queries)
• Click ‘Send message’

We will do our best to come back to you within 24 hours.

If your request is urgent and you need immediate assistance, please call our 24-hour support line. The local phone numbers are listed in the Extranet and on the Booking.com webpage: http://www.booking.com/content/offices.en-gb.html.

Thank you again for partnering with Booking.com, and we look forward to continuing working with you.

Fetra Nirina R.

A Glimmer of Hope, Followed by Disappointment

Occasionally, a glimmer of hope emerged as a promising response hinted at progress.

Dear Partner,

Thank you for working with Booking.com.

We are kindly asking you to provide us a property name or property ID to check the information.

Thank you for your cooperation.

Arina V.

However, these fleeting moments were dashed when the subsequent messages regressed into the same cycle of misunderstanding.

Even providing comprehensive evidence, including the property listing link and dissolved company status, failed to break this pattern.

Hi there,

We need a bit more information to help you faster and better. Please reply to this email with the following details:

We are kindly asking you to provide us a property name or link to the property to check the information.

We hope to hear from you again very soon.

Halyna K.

Reaching a Dead End

Despite our persistence, the issue remained unresolved. The baffling incompetence of Booking.com’s staff left us frustrated and discouraged. Days passed with no substantive response, leaving us questioning the IQ of the company’s customer service employees.

Hi there,

We need a bit more information to help you faster and better. Please reply to this email with the following details:

• Confirmation number:
• PIN number:
• Email address used to make the reservation:
• Accommodation name and location:
• Check-in and check-out dates:

We hope to hear from you again very soon.

Domineque D.

Moving Forward: Reflecting on the Experience

Our account of this frustrating journey serves as a testament to the challenges one can face when navigating customer service in the digital age. While we were ultimately unable to secure a satisfactory resolution, we share this experience as a cautionary tale for others and to shed light on the pitfalls of ineffective support systems.

Hi there,

If you can provide us with proof of the fake listing we can reach out to our internal department and escalate this issue.

Kindly provide us with the name of the listing if possible.

We hope to hear from you again very soon.

Jose C.

Conclusion

The struggle to report a fraudulent property listing on Booking.com, orchestrated by Sharif Miah of Trustee Property and Oracle Estates, encapsulates a disheartening journey through customer service incompetence. Our endeavor to rectify the situation exposed a lack of understanding, miscommunication, and an unending loop of inept responses. This narrative serves as a stark reminder of the importance of effective customer support systems and the need to address the deficiencies in such processes.

Hi there,

We need a bit more information to help you faster and better. Please reply to this email with the following details:

• Confirmation number:
• PIN number:
• Email address used to make the reservation:
• Accommodation name and location:
• Check-in and check-out dates:

We hope to hear from you again very soon.

Allan Jereme R.

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